Technical Support

Intelligrated Technical Support offers our customers superior solutions and services including the following innovations designed to maximize system productivity and competitive advantage.

At the heart of Intelligrated’s support plan is the IN-24X7® Technical Support hotline. This service puts you in direct contact with trained engineers to ensure quick resolution to system issues. IN-24X7 offers the following services focused on 100% system uptime, including:

• Comprehensive support plans designed for new equipment during the warranty period and renewable extended support options for the life of your system
• Access to engineers with the in-depth knowledge, experience and troubleshooting skills to resolve any issue
• Remote access by Intelligrated technical support engineers for system diagnostics and troubleshooting
• Direct access to specialized resources equipped to provide immediate support in emergency situations
• Incident documentation and tracking, root cause analysis and extensive system documentation through Intelligrated’s exclusive Customer Service Dashboard.

Intelligrated Customer Service Dashboard™
The Customer Service Dashboard is a comprehensive web-based incident management and project portal available to Intelligrated customers under contract. Dashboard provides Intelligrated clients with access to real-time system incident notifications, project-specific system documentation, searchable incident histories, timestamp reporting, and full reporting export capability to popular business applications such as Microsoft® Excel and Word.

Intelligrated Customer Service Knowledgebase™
Part of Intelligrated’s Customer Service Dashboard, the Knowledgebase is an information database designed to supply Intelligrated clients with quick access to general information concerning parts and products used within their material handling systems. The Knowledgebase provides easy access to system troubleshooting tips, maintenance procedures, component information and identification, part number changes, technical service bulletins, and safety information.

For more information, please contact Intelligrated Customer Service & Support at 1.877.315.3400 or technicalsupport@intelligrated.com.